Blog

The Kindness in Accessibility

Jun 1, 2026 | Faces of HDGH, Road to Recovery – Restorative Rehabilitative Care

Can you tell us a bit more about your position and program at HDGH?

My name is Ashley Morencie, and I am a Speech-Language Pathologist with HDGH’s Rehab Outreach Team. A medical Speech-Language Pathologist (SLP), assesses and treats patients with cognitive-communication, language, motor speech, voice, fluency, and swallowing disorders. The Rehab Outreach program began in June 2016, and we specialize in providing personalized and patient-centered care to stroke patients in their homes as they continue with their rehabilitation journey. Our community stroke team brings therapy directly to patients' homes, eliminating the travel and mobility barriers that would otherwise prevent some patients from receiving care. We have an incredible and passionate team, which includes a Physiotherapist, Occupational Therapist, Social Worker, four Certified Rehab Assistants, a Secretary and our team Manager. We also collaborate with a specialized stroke nurse who joins our weekly rounds, helping smoothly transition new patients into our program and coordinating vital medical updates with our Physiatrists (rehabilitation doctors).

May is Speech and Hearing Month – can you tell us a bit more about Communication Disorders and how they may impact patients?

A Communication Disorder is any condition that impairs a person’s ability to receive, send, process, or comprehend spoken, non-verbal, or written language. Some of the most common Communication Disorders include:

• Dysarthria – a motor speech disorder caused by brain or nerve damage that weakens or paralyzes the muscles used for speech. It can co-occur with aphasia and apraxia.
• Aphasia – a language disorder caused by brain damage, typically from a stroke or traumatic brain injury. A person may have a fluent or non-fluent type of aphasia. Aphasia affects language (reading, writing, processing, and speaking), not intellect.
• Apraxia – a neurological disorder where the brain struggles to plan and execute learned movements, despite the person having the physical ability, desire, and understanding to do so. For example, Apraxia of Speech is when the brain struggles to coordinate the lips, jaw, and tongue to produce clear, consistent sounds and words, even though the person knows what they want to say.
• Cognitive Communication Disorders – are communication impairments resulting from underlying cognitive deficits – such as memory, attention, or executive function issues. It affects how a person processes information and interacts socially, causing difficulties in organizing thoughts, staying on topic, understanding metaphors, and managing conversations.

As part of the Rehab Outreach Team, aphasia is one of the most common communication disorders I see in my patients, and I am deeply passionate about helping them re-integrate into the community.

The biggest barrier they face isn't their diagnosis—it is a lack of public awareness. Building understanding is the first step toward a truly inclusive world for people with speech and language difficulties.

Life becomes much easier for individuals with aphasia when the public knows how to connect with them. Too often, people mistakenly equate a language barrier with a lack of intelligence. A simple phrase like, "I know you know what you want to say," validates their intelligence and changes everything. In addition, you can support someone with aphasia by being patient, reduce your rate of speech, give them extra time, do not guess words, and verify you understood their intended message.

In your role, what are some tools you use to support patients with aphasia or other Communication Disorders?

When treating individuals with communication disorders, we have an incredible variety of supportive tools at our disposal. My clinical approach centers on using evidence-based therapeutic techniques, which I customize to match each patient's unique hobbies and personal interests. For instance, a patient and I will co-create a personalized script just for ordering a coffee. After practicing and building confidence in a controlled therapy setting, we head out into the community together so they can use their script in a real-life scenario.

Thanks to massive leaps in clinical research, our understanding of neuroplasticity—the brain’s natural ability to form new neural connections—has completely transformed therapy. We have shifted away from older compensatory techniques (which simply bypass a deficit) and moved toward restorative approaches that actively rebuild lost language skills.

For many patients, Augmentative and Alternative Communication (AAC) devices are vital tools for expression. These communication aids can be as simple as a picture board or high-tech devices such as an iPad with dedicated AAC apps.

Beyond technology, practical tools matter just as much. I routinely provide my patients with personalized explanation cards to carry in their wallets. These cards discreetly explain their condition to strangers and outline exactly how others can help facilitate a smoother conversation.

Ultimately, the most powerful tool in any rehab journey is the network of family and friends who surround the patient every day. Communication is never a one-way street—it takes two to connect. By educating loved ones and equipping them with the right communication strategies, we transform support systems into lifelong advocates. In doing so, we don't just help one individual; we build a more empathetic, inclusive, and understanding society for everyone living with a communication disorder.

What would you want the general public to know about supporting an accessible environment?

I think the first step in creating an accessible environment for anyone, is an increased awareness and understanding that not all disabilities are visible. Studies show that people with aphasia are at an increased risk of social isolation and depression because challenges with communication can impact a person's social participation, specifically, their ability to take part in activities that provide meaningful interactions with others. If more people were aware of these disorders and how to best accommodate, people with communication disorders would feel more comfortable getting back to life after an illness.

Educating employees on communication disorders and incorporating some training of employees supportive communication strategies would be a fantastic first step in making environments more accessible. Some restaurants already have apps with pictures of menu items, which is very helpful to those with aphasia who may have reading comprehension difficulties.

Ultimately, fostering accessibility requires a collective effort to practice daily patience and remember that many disabilities are completely invisible. We can actively build a supportive communication environment by making small, practical adjustments, such as minimizing background noise and verifying that we have truly understood the speaker's message. While people generally mean well, they often pretend to understand a person with a communication disorder to avoid hurting their feelings. However, pretending to understand actually increases frustration. It is always better to politely ask the person to repeat themselves or to repeat what you heard back to them. Taking the time to ensure the message is accurate prevents communication breakdowns and creates a genuinely respectful, inclusive interaction.

Why did you choose this work? And why did you choose to join HDGH’s Accessibility Committee?

My path to becoming a Speech-Language Pathologist was anything but linear, but looking back, every step made perfect sense. Growing up in a family of educators—both of my parents and my sister are teachers—I naturally inherited a love for learning and a strong desire to work with children. However, when it was time to apply for Teacher’s College, job opportunities were scarce. My cousin, who is an SLP, suggested that I explore the profession, as I can still work with children and for the school board.

That plan changed completely in a single day.

During an acute care hospital rotation, I was paired with an incredible clinical educator named Helga. Watching her connect with stroke patients and their families during some of the most frightening, vulnerable moments of their lives was a wonderful and inspiring opportunity.

After my placement with Helga, I pivoted completely, dedicating the remainder of my clinical training to adult neurogenics. Throughout my career, I have had the unique privilege of working across the entire continuum of stroke care. This journey allowed me to gain invaluable experience with patients at every critical stage—from the high-pressure moments of their initial admission in the emergency department to their intensive recovery during inpatient rehabilitation.

While I deeply loved my fast-paced role in acute care, my passion ultimately gravitated toward the long-term rehabilitation phase, specifically within the patient’s home environment. There is something incredibly powerful about delivering therapy where real life happens. Working in the home allows me to target highly functional, real-world skills in real time.

Crucially, this setting allows for the integration of the family into the therapeutic process, which is essential for ensuring continued progress and successful carryover of skills. Involving children and grandchildren in the rehabilitation journey can be particularly impactful. Having experience with stroke survivors who have young families, it is clear how significant this transition is for children. A key focus of this practice involves helping younger family members understand why a parent or grandparent may sound different than before and providing them with the tools to become effective communication partners for their loved ones. So in a way, I still have the opportunity to work with children too.

I chose to apply to join HDGH’s Accessibility Committee because I wanted to use my knowledge and expertise on Communication Disorders to ease the burden for the patients at our hospital. It’s my goal to increase awareness and in turn, help our organization make improvements – such as signage, picture supports on our meal menus, staff training – that will benefit not only patients with Communication Disorders, but all patients and clients who come through our doors.

About the Author 

Ashley Morencie is a Speech-Language Pathologist with Hôtel-Dieu Grace Healthcare’s Rehab Outreach Team. Ashley holds an Undergraduate degree from the University of Windsor in Kinesiology, completed a prep year for the SLP program at Wayne State University, and obtained her Master’s of Clinical Science, Speech-Language Pathology from Western University in 2012.

She has worked as an SLP for almost 14 years with experience across the case continuum, having worked at Victoria Hospital - London Health Sciences Centre, Windsor Regional Hospital Ouellette Campus, and now HDGH, where she supported inpatients, outpatients, and Rehab Outreach.

Ashley is a proud and passionate member of our HDGH Accessibility Committee, lending her voice and expertise to increasing awareness and inclusivity at our organization.

Ashley is married to her high school sweetheart and shares two children, Miles and Madison, with whom she instills the value of kindness and patience for everyone they meet, raising the next generation of supportive and accepting individuals.

A Doctor's Day Reflection

May 1, 2026 | Leadership, Faces of HDGH

Hello everyone, I’d like to introduce myself. I am Dr. Charlene Johnston, a family physician who has been in practice for 25 years and joined the HDGH team two years ago in my role as Medical Director of Restorative Care. During my time in practice, I have worked in a variety of areas, including palliative care, acute care hospitalist medicine, surgical assisting, and have participated in various committees in the hospital setting. Outside of medicine, I have a wonderful family and am grateful to my husband and 2 children for all of their support in my career. A few things I enjoy are reading, swimming, spending time with my family, and exploring Essex County for the best latte!

A Doctor’s Day Thank You - what my colleagues and patients have taught me

Throughout my career, I have been fortunate to learn from my patients and colleagues, for which I am grateful.

Most importantly, my patients have taught me that listening and taking the time to appreciate what their concerns or challenges may be, creates lasting relationships built on trust. By listening, a physician can better understand a patient’s experience with illness and appreciate the patient’s personal values, which, when combined, are important aspects that help guide decisions in the patient’s care. Having been in family practice for 25 years, I have had the unique opportunity to move with patients through their journeys, some happy but some sad, and all of these experiences have allowed me to become a more wholesome physician. Additionally, I have learned from patients that they truly appreciate that I am an advocate for their health care, which means that I will always work extra hard to provide them with the best care and best choices for their health.

My colleagues have also been helpful throughout my career journey and have taught me many things but the two most important messages have been that it is important to take care of yourself as well as you would take care of a patient, and to try and model all of the healthy recommendations that are suggested to patients, such as maintaining healthy exercise and eating habits and taking the time to restore your energy in ways you enjoy. Lastly, I have learned and continue to learn to be mindful and have gratitude on a daily basis and to slow down and appreciate what is directly in front and around you.

Behind the scenes, working as a physician at a specialty hospital

HDGH is indeed a specialty hospital and my role, and my colleagues' roles, focus primarily on rehabilitative care. Rehabilitative care allows patients to strengthen and gain independence after a medical illness or illness due to multiple complex medical issues.

Teamwork is valued at HDGH with the patient centred around a team which may consist of hospitalists, physiatrists, geriatricians, palliative care physicians, nurse practitioners, physician assistants, various consultants, and a large, varied group of allied health team members. All of these team members are dedicated to patient care and enhance the patient journey, all while working towards the patient’s goals with the best outcome in mind. From my perspective, the most rewarding experience as a physician is to watch a patient across their journey in the hospital and see them reach their goals and, in turn, celebrate these goals along the way.

I am fortunate to work with a dedicated group of skilled family physicians who are hospitalists at HDGH. Looking behind the scenes, all of our hospitalists have their own unique schedule of work, as well as professional and personal interests. All of our hospitalists have other roles in our community that they must balance with their role here at HDGH. The majority have a family practice, but other interests they may have include acute care hospitalist medicine, acute care stroke hospitalist medicine, surgical assisting, and working in Long Term Care. A typical schedule for our physicians includes rounds daily Monday to Friday on our rehab units and twice weekly on our Complex Medical Care (CMC) units. They participate in patient care meetings, team rounds, interact with team members routinely throughout the week, as well as participate in various committees and roles at HDGH. They provide 24/7 on-call care to patients through a rotating on-call schedule and are available if concerns arise. While doing all of this, they continue to explore their hobbies and interests outside of medicine to maintain enjoyment and a healthy balance.

The privilege of being trusted with the health of my patients

Being trusted with the health of patients in any aspect of medicine is both a privilege and a responsibility. In family practice, I build long-term relationships, and in hospitalist medicine, relationships are often shorter. However, no matter the length of the relationship, I aim to establish a rapport and, most importantly, trust with the patient. Trust is earned through listening, empathy, and a commitment to their well- being. Trust is important because patients often share their concerns, questions, and fears and invite me into the personal aspects of their lives, and they must have the comfort to continue to do this throughout our relationship. Establishing trust allows a patient to know that I will make the best decision that will have a positive impact on their health and well-being. It is an honour to be trusted by patients, and this trust serves as a reminder to always be respectful, honest, and provide the best care for every patient that is encountered.

Finally, I would like to thank the team at HDGH for asking me to participate in this blog for Doctor’s Day. It is a privilege to work at HDGH and I truly enjoy working here and appreciate all of the team members that I interact with!

Enhancing the Patient Experience - Before They Even Arrive

Apr 27, 2026 | Faces of HDGH, Road to Recovery – Restorative Rehabilitative Care

Patient Experience Week is a global celebration that takes place annually in April. It is a time to celebrate and honour the impact healthcare employees, volunteers, and each interaction a patient, client, and their family has when receiving care. Our April blog, written by our Director of Rehabilitation and Restorative Care and Patient Transitions, Sarah Picco, highlights the recent ways our organization is aiming to enhance the patient experience at HDGH.

Transitions in care can be a very stressful and worrisome time for a patient and their loved ones, especially when they feel unprepared or have many questions.

At Hôtel-Dieu Grace Healthcare (HDGH), we know that a positive patient experience begins well before someone walks through our doors. Over the last year our teams have been looking at a variety of ways to support our new patients and families prior to arrival to our campus.

Transitions Team

One key area identified for improvement through surveys, feedback, and our Quality Improvement Plan was the transition from acute care to HDGH. Patients and families consistently shared that they would benefit from more information up front. In response, HDGH’s Transitions Team introduced pre-admission welcome phone calls to explain what to expect based on the program they’d be entering within Restorative Care. Items such as where to locate us, where to park, how to get to the unit, and what to be prepared for such as non-slip shoes and clothes. This also gives the patient and/or family the ability to ask questions and receive reassurance.

Since launching this initiative in February 2026, 210 calls have been placed. This quality initiative has made a positive impact on our patient and families and has shown them that they are truly at the centre of our care.

Welcome Video

We’ve also expanded these efforts through the launch of the HDGH Welcome Video, a nine-minute introduction to life at our hospital. Featuring familiar faces from across the organization, the video offers an overview of care, daily routines, parking information, and available support services. Available on our website, YouTube channel, bedside TVs, and shared during pre-admission welcome calls, the video enhances the patient experience even before arrival.

Patient & Family Advisory Council

The Patient and Family Advisory Council, or PFAC, at HDGH has been a long-standing resource that significantly contributes to the patient and client experience at our organization. PFAC engages Advisors – either former patients or family members – with lived experience in any of our adult programs at HDGH. These individuals have a drive to improve the quality of our hospital’s care for all patients, families, and caregivers.

Today, PFAC has expanded greatly with Advisor voices heard at nearly every committee, on the HDGH Board of Directors, during program changes, and with any new patient-facing materials.

Healthcare Team & Patient Advocate
Finally, as our entire organization celebrates Patient Experience Week, we’re reminded that no matter our role, each of us contributes to how patients, clients, and families feel at HDGH. Whether providing clinical care, delivering meals, keeping spaces clean, answering phones, offering directions, or sharing a smile in the hallway—every interaction matters.

Patients and their families we encouraged to share about their experience at HDGH through our web form or by contacting our Patient Advocate who is eager to walk alongside you during your time at HDGH.

Thank you to all our staff, physicians, volunteers, PFAC members, Board, and leadership for your ongoing commitment to creating an environment where patients feel informed, cared for, and supported. Together, we are making a difference, one experience at a time.

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Sarah Picco is the Director of Rehabilitation and Restorative Care and Patient Transitions at Hôtel-Dieu Grace Healthcare. Sarah holds a Bachelor of Science in Nursing, a Masters of Nursing, and is Canadian Gerontological Nurse Certified. She started her career at HDGH as a frontline nurse in 2007. Through her dedication to her patients and organization, and strong leadership skills, Sarah advanced her career in many leadership roles, holding her Director title for the past six years.

Nourish to Flourish: Nutrition for Healing, Strength and Comfort

Mar 5, 2026 | Faces of HDGH

In recognition of Nutrition Month, Mairi Lenover, Registered Dietitian (RD) at HDGH, shares her journey and perspective on the impact food and nutrition has with patient care. From supporting recovery to providing comfort at end of life, nutrition plays a meaningful role at every stage of a patient’s journey.

A Love of Labels and Learning

The theme for Nutrition Month 2026 is “Nourish to Flourish”, a philosophy that, in the words of JP Cody-Cox, CEO of Dietitians of Canada, “reflects the heart of what dietitians do: support people, communities, and systems with compassion and evidence-based expertise”. This is the time of year when Registered Dietitians, myself included, consider why we find our work so meaningful.

I’m often asked what drew me to this career path. I remember reading ingredient lists as a little kid, while eating my breakfast cereal each morning. I later learned, around age 13 or 14, that I could turn my love of label reading into a real job! I loved my home economics classes in high school, where we learned practical strategies on planning and preparing simple, budget-friendly, well-balanced meals. Those classes introduced basic nutrition concepts that I continued to explore during my undergraduate studies at Mount St. Vincent University in Halifax, Nova Scotia, where I graduated with a Bachelor of Science in Human Ecology (General Dietetics).

I completed my dietetic internship at the Regina General Hospital in Regina, Saskatchewan. A work opportunity in my hometown of Chatham brought me back to Ontario and closer to my family. I pursued opportunities in home care, public health, clinical research with a family medicine practice and part-time work in Long Term Care. In an effort to broaden my skill set, I applied for and accepted a position at HDGH in 2018.

Living the Values at HDGH

The HDGH values of kindness, teamwork, expertise and social responsibility resonated with me and HDGH instantly felt like “home”. I spent 5 years working in Ambulatory Care at HDGH, primarily in the Geriatric Assessment Program, and provided coverage in the Cardiac Wellness Program and the Bariatric Assessment and Treatment Centre. During my time in Ambulatory Care, I had the great fortune to learn from experts in many disciplines. My colleagues provided compassionate and professional care to all and each inspired me to continually learn and develop my expertise.

Two and a half years ago, I moved to a full-time position, covering Complex Medical Care and Palliative Care on 3N and 3S in the Emara building. I see every day how therapeutic nutrition interventions can optimize healing, repair and recovery — enhancing the work of our therapy teams alongside the skilled nursing care and medical support our patients require. We help patients with diabetes improve their protein intake while supporting good glycemic control. We also provide nourishing and comforting foods to patients at end of life. With the support of my manager and my RD teammates, I feel privileged to provide nutrition care to patients during their stay at HDGH.

More than a Meal

I have often reflected on how my practice has changed over the years. All new grads probably experience the enthusiasm of wanting to share our newly found knowledge and confidence with anyone who will listen. With age comes a little bit of wisdom, gleaned from our lives and our patient experiences. We get better at asking patients “what do you need?”, “how can I help you?”, “what is important to you?”, or “what information can I help you find?”, rather than assuming what they need to know. Nutrition education works best when Registered Dietitians really listen to their patients’ answers to the above questions.

Food and Nutrition Services at HDGH work to ensure the nutrition needs of our patients are met while respecting their personal values in our food service and clinical nutrition practices. We provide face-to-face opportunities for patients to make meal choices with the assistance of diet office staff. We look forward to upcoming innovations in meal selection using new technology - stay tuned for more details! Our meals are planned and created with care and attention by our expert food service staff and delivered with a friendly smile by our tray carriers. Every interaction a patient has with a member of our department is an opportunity to provide patient-centred care. I can say without exception, the patient experience is enhanced by tasty and appealing meals, that align with each person’s goals.

Food is not just about “counting macros” or “biohacking”. Pause for a moment to remember the sights, sounds and aromas of favourite meals, prepared for celebrations and milestones in our lives. Food is an expression of tradition, values, culture and love. Food choices that promote wellness and self-care are best achieved by recognizing what is important to our patients. As Registered Dietitians, we work to help all our patients develop a positive relationship with food and flourish within our facility and beyond. I am truly lucky to be a part of the patient experience.

Psychology Month: A Conversation with Dr. Adetola Grillo

Feb 5, 2026 | Mental Health, Faces of HDGH

Every February, Psychology Month shines a spotlight on the important role psychology plays in helping people live healthy, fulfilling lives. At Hôtel-Dieu Grace Healthcare (HDGH), this work is deeply woven into our mission of providing compassionate, person-centred care.

As part of this year’s Psychology Month, we sat down with Dr. Adetola Grillo, Clinical Psychologist at the Toldo Neurobehavioural Institute (TNI), who recently joined HDGH in July. In this Q&A, Dr. Grillo shares her journey, her approach to care, and why psychological support is essential to recovery.

Q: Can you tell us about your role as a psychologist at HDGH?

A: I began practicing in Canada in 2021. I am registered with the College of Psychologists and Behavioural Analysts of Ontario and went through a period of supervised practice. I worked in private practice and then moved to Windsor this past July to join HDGH.

My role as a psychologist has involved conducting psychological assessments and providing therapy. My primary approach is Cognitive Behavioural Therapy (CBT), and I also use Dialectical Behaviour Therapy (DBT). I describe my practice as very person-centred and I have a lot of experience working with those who have experienced trauma.

At HDGH, I primarily work with adults and older adults who often have complex mental health needs, which requires a lot of patience, empathy, and flexibility. It’s important for me to see the whole person — not just their diagnosis. Many of our patients and clients are parents, grandparents, professionals, or caregivers. They have strengths, histories, and identities that matter.

I focus on building on those strengths while supporting their recovery. Working within a multidisciplinary team is also a huge part of what makes care at HDGH so effective. Our patients’ needs are medical, psychological, social, and physical, and it takes a team approach to truly support them.

Sometimes I connect with a patient’s family members to gather information for assessments or to help support therapy. Other times, I participate in family meetings as part of the multidisciplinary team.

Families are often an important part of a person’s support system, and collaborating with them helps ensure care is aligned and effective.

Q: What led you to pursue a career in psychology and drew you to working at HDGH?

A: I’ve always been interested in the health professions. My mother is a retired nurse, so I grew up around hospitals — it felt natural to me. I considered medicine, but I didn’t enjoy subjects like chemistry and physics, so I decided to become a different kind of doctor. In the end, it worked out perfectly because I find psychology fascinating. We are all curious about human behaviour. We try to understand why people act the way they do. Studying the science behind those behaviours really interested me, and I’ve truly enjoyed the journey so far.

When I interviewed at HDGH, I immediately noticed the culture and strong sense of teamwork. From my very first day, I met so many people who had been here for 10, 20, and even 30 years. That spoke volumes to me. Everyone was incredibly welcoming and made this new experience feel positive and supportive. It’s something that has stayed with me since day one.

My journey here has been both challenging and rewarding. I’ve grown professionally and personally since joining the organization, and I’m truly enjoying the journey.

Q: How does psychological therapy support recovery and overall health?

A: Psychological therapy is an essential part of recovery — not just in mental health hospitals, but everywhere. There’s a saying that “there’s no health without mental health,” and it’s true. Mental health affects how we think, solve problems, manage relationships, regulate emotions, and understand ourselves.

People usually come to therapy after trying to cope on their own and realizing they need support. One of the greatest benefits of therapy is developing self-awareness — understanding how you think, feel, and where you get stuck. We often operate on “autopilot.” Therapy creates space to slow down and reflect. It’s a safe, non-judgmental environment where people can explore their experiences and learn healthier ways of responding to challenges.

It’s also a corrective space. People can try new approaches, understand patterns that aren’t working, and build more effective coping skills.

Research shows that many therapeutic approaches, whether it’s CBT, DBT or other evidence-based interventions, are effective. What consistently stands out is the importance of the therapeutic relationship. Feeling safe, heard, and supported by a knowledgeable professional makes a real difference.

At HDGH, building strong, trusting relationships is central to our care. It reflects our commitment to dignity, respect, and compassion.

Q: What advice would you give to someone who is struggling but hesitant to reach out for help?

A: First, I would say: it makes sense. Many people hesitate because of stigma or self-judgment. They worry that asking for help means they are weak or failing. We are often our own harshest critics. But problems whether they arise from life stressors, developmental transitions, interpersonal relationships, or emotional, personality or cognitive dysfunction are part of being human.

It’s okay to talk to friends and family, and that can be very helpful. But if you’ve tried that and you’re still struggling, seeking professional support is important — just like seeing a doctor for physical concerns. Mental health isn’t just about willpower. It involves our brain, our physiology, our thoughts, and our emotions. Sometimes we need expert support to understand and manage those processes. Reaching out for help is a sign of strength and self-awareness, not weakness.

Celebrating Psychology Month at HDGH

During Psychology Month, we recognize the vital role psychologists and mental health professionals play in supporting recovery, resilience, and well-being. Dr. Grillo’s work reflects HDGH’s commitment to provide compassionate, holistic, and person-centered care that honours each person’s dignity and potential. Thank you to all of our psychologists for the meaningful difference they make in the lives of our patients, clients, families, and community.

From Application to Onboarding: Your Be Vital Journey at HDGH

Jan 23, 2026 | Faces of HDGH

This month’s blog is written by Kimberly Sprague, Human Resources Coordinator, who offers a behind-the-scenes look at what candidates can expect when they apply to work at Hôtel-Dieu Grace Healthcare (HDGH). As part of our new Be Vital recruitment campaign, Kimberly walks us through the recruitment process and how we support candidates from first click to first day at HDGH.

At HDGH, we know that joining a new workplace is a big step—whether you’re starting your first job in healthcare or bringing years of experience to a new team. That’s why our recruitment process is designed to help you feel welcomed, informed, and supported from start to finish.

Our Be Vital campaign is all about people and the skills, passion and energy they bring to the care we provide. Behind every posting on WorkatHDGH.org, is a thoughtful process built to help you succeed. Here’s what your recruitment journey looks like, simplified into three key steps.

Step 1: Explore & Apply – Join Our Team

Every great beginning starts with a simple click. Candidates explore opportunities on WorkatHDGH.org, where roles are clearly outlined to make it easy to find a position that matches your skills, experience, and interests. Current employees apply through internal postings to ensure growth and development stay at the forefront. External applicants can submit their résumé, cover letter, and any required certifications right through the portal.

From there, our HR team reviews each application to make sure qualifications line up with what the role needs. For clinical roles, we look for professional licenses or certifications; for non clinical positions, we focus on experience, transferable skills, and potential. We’re not just looking for great résumés; we’re looking for people who will thrive here.

Step 2: Screening & Shortlisting - Let’s Get To Know You

At this stage, we’re not just looking for skills, we’re looking for people who reflect HDGH’s values of Kindness, Teamwork, Expertise, and Social Responsibility. These values shape how we work every day, and we love meeting candidates who bring them to life.

If you’re shortlisted, we’ll reach out to schedule an interview. You’ll receive all the details—date, time, format, who you’ll meet with—so you feel prepared and comfortable.

Interviews at HDGH are a chance for us to learn about you, but they’re also a chance for you to learn about us. Our panels typically include HR and a department leader, and we use competency based questions to get a sense of how you approach real situations.

We want you to share your experiences, successes, and even challenges. And of course, we welcome your questions. It’s all about making sure the role is a good fit on both sides.

If the interview goes well, we complete reference checks and any other required screening. Depending on the role, this may include vulnerable sector checks, license verification, or occupational health requirements like immunization records.

These steps help us make sure we’re creating a safe and supportive environment for our patients, employees, and volunteers. They also give us another chance to learn about your work style and strengths from people who know you well.

Step 3: Final Match and Offer

When everything aligns, we extend a formal offer. Your offer letter outlines all the important details, including, position title, compensation, hours and schedule information, probationary period, benefit eligibility and collective agreement information (if applicable). We want you to feel confident and informed, so we encourage questions and clarifications.

Before your first day, we’ll guide you through paperwork and any remaining onboarding steps. This includes payroll forms, identification, occupational health clearances, and any final certifications we still need.

We make this process as smooth as possible so you can focus on preparing for your new role—not worrying about missing documents.

Orientation & Onboarding: Your First Chapter at HDGH

Onboarding at HDGH begins with an in-person appointment, giving you the opportunity to meet our Human Resources and Occupational Health & Safety (OHS) teams face-to-face. This dedicated time allows us to walk through important requirements together, answer questions and ensure you feel supported and prepared before officially starting.

Your introduction to HDGH continues with corporate orientation. This is where you learn about who we are—our mission, vision, values, safety practices, and how we support employees through wellness programs, benefits, and workplace resources.

After corporate orientation, you head to your new department for a more personalized\ onboarding experience. Leaders and coworkers show you the ropes, introduce you to the team, and help you settle into your new responsibilities. It’s a supportive space designed to help you feel confident and connected right from day one.

A Culture Where Everyone Belongs

At HDGH, diversity, equity and inclusion are woven throughout the recruitment and onboarding experience. This includes:

We proudly serve a diverse community, and we’re committed to building a workforce that reflects the people we care for.

We believe that when people feel accepted and valued, they bring their best selves to their work—and that strengthens the care we provide every day.

Be Vital. Build Your Experience. Bring Your Expertise.

From application to onboarding, our goal is to make the recruitment journey positive, transparent, and human. Every person who joins HDGH helps shape our culture, strengthens our mission of compassionate, person centered care.

We’re always excited to welcome new talent to HDGH. Your journey matters—and we’re here to support you every step of the way.

Visit WorkatHDGH.org to learn more.

About the Author

Kimberly Sprague’s career journey is rooted in adaptability, lifelong growth, and a genuine passion for connecting with people. A graduate of St. Clair College’s Travel and Tourism Program, Kimberly began her professional career in the hotel industry, where she spent more than 20 years progressing from Guest Service Representative to Human Resources Manager. Along the way, she returned to St. Clair College as an adult learner, completing Human Resources coursework while raising a young family.

In 2008, Kimberly joined HDGH as an Administrative Assistant and within a year transitioned into the role of Recruitment Coordinator, a role she has proudly held for the past 16 years. Recruitment has become the most fulfilling chapter of her HR career, allowing her to support individuals at pivotal moments in their professional journeys and help build strong, compassionate teams at HDGH.

Outside of work, Kimberly treasures time with her family and, in her empty nest years, has found new purpose volunteering with the St. John Ambulance Therapy Dog Program. Alongside her golden retriever, Bear, she brings comfort and connection to others—continuing a life guided by service, compassion, and meaningful relationships.

Looking Back on 2025: Highlights That Shaped Our Year at HDGH

Dec 12, 2025 | Mental Health, Leadership, Community and Partnerships, Faces of HDGH, Road to Recovery – Restorative Rehabilitative Care

As 2025 comes to a close, we find ourselves taking a moment to pause and appreciate just how much has happened at Hôtel-Dieu Grace Healthcare this year. From expanding urgent mental health and addictions services to opening new spaces for healing, this year was defined by meaningful progress, powerful partnerships, and moments of impact that will carry us into 2026 with renewed purpose. While there are many achievements to capture in a single reflection, here are just a few of the highlights that shaped our year and strengthened our mission.

Expanding Mental Health and Addictions Urgent Care Clinic (MHAUCC) to 24/7 Care

A major achievement this year was transitioning the Mental Health and Addictions Urgent Care Clinic (MHAUCC) to be open and available for people to walk-in for service 24/7. This expansion ensures individuals, experiencing mental health or substance use challenges can access immediate, compassionate support at any time of day or night. In addition to this expansion, the MHAUCC welcomes policing and EMS partners to transition voluntary individuals in crisis to subject matter experts, freeing up time to respond to priority incidents and reducing emergency department wait times.

Transforming Mental Health Care for Children

A groundbreaking milestone in 2025 was the introduction of Assertive Community Treatment Team for Children (ACT-C), the first of its kind in Canada. Modeled after the ACT Team for adults, ACT-C is a community-based, recovery-focused model designed to meet the complex needs of children ages 6–12 struggling with severe mental health challenges.

Using a transdisciplinary, family-centred approach, the team collaborates with community partners like the Windsor-Essex Children's Aid Society (WECAS) to provide children and their families with a well-rounded network of support. Designed for flexibility, the ACT-C approach removes barriers and meets families where they are—at home and in the community.

This bold new model is transforming how early mental health care is delivered. In its first year, ACT-C has already begun making a meaningful difference for families in Windsor-Essex.

Opening the HDGH Bob Probert Tecumseh Campus and Toldo Outpatient Rehabilitation Centre

One of the most exciting milestones of 2025 was the opening of the HDGH Bob Probert Tecumseh Campus and the Toldo Outpatient Rehabilitation Centre.

The Bob Probert Tecumseh Campus was designed specifically to support residents of Tecumseh, Lakeshore, and rural Essex County who previously faced transportation barriers and struggled to access outpatient care. This campus helps change that. Now, individuals can receive outpatient rehabilitation, cardiac wellness support, and geriatric services much closer to where they live.

The new Toldo Outpatient Rehabilitation Centre feels different from the previous outpatient rehab space from the moment you enter. Surrounded by natural light, the environment feels warm and modern, and every detail has been thoughtfully designed to support the patient’s rehabilitation journey. Most importantly, it brings together a team of compassionate professionals who help patients rebuild strength, confidence, and independence, one step at a time.

Together, these two new centres reflect our commitment to equity, accessibility, and compassionate care.

Crisis Response Team Receives Continued Support Through Grant

This year, the Windsor Police Service and Hôtel-Dieu Grace Healthcare (HDGH) through their collaborative Crisis Response Team (CRT) received a grant from the Ontario Government’s Community Safety and Policing Grant program, ensuring that this critical service will remain operational.

The CRT pairs crisis intervention-trained (CIT) police officers with CIT-trained social workers from HDGH and responds to dispatched calls to individuals presenting with symptoms of mental illness, substance use, behavioural disorders, or people in acute crises. This funding reflects confidence in CRT’s impact and how they de-escalate crisis situations, provide immediate mental health supports, and connect individuals with appropriate ongoing services or community supports.

Sharing Our Story Through the More than Medicine Film

A proud highlight of 2025 was the premiere of HDGH’s impact film, More than Medicine —a powerful project created to share real stories of recovery, resilience, and the human impact of the care delivered within our walls.

The film brought together patients, clients, families, and staff to capture what happens when healthcare extends beyond treatment plans and into connection, dignity, and hope. Hearing their voices was deeply powerful and a reminder of why we do this work.

Launching the HART Hub

Co-led by HDGH, the House of Sophrosyne, and Windsor Essex Community Health Centre (weCHC), the Windsor-Essex Homeless and Addiction Recovery Treatment (HART) Hub is a testament to what we can accomplish when people come together with a shared purpose. It is a collaborative initiative that provides low-barrier, integrated care for individuals aged 16 and older who are experiencing homelessness and are seeking support for their addiction and mental health concerns, while addressing their housing needs. It’s a place built on dignity, compassion, and belief in recovery.

Celebrating Partnerships and Looking Ahead

These moments represent only a handful of the many accomplishments, partnerships, and acts of compassion that defined 2025 at HDGH. If there’s one theme that carried through everything we achieved this year, it’s partnership.

About Bill Marra

Bill Marra is the President and CEO at HDGH and brings his 36 years of honourable leadership experience in health, public affairs, and community service to the HDGH executive team. Since joining HDGH in 2011, Bill has been steadfast in his goal to make HDGH the safest hospital in Ontario. He created an in-house security team to ensure the safety of patients and healthcare workers. Bill took on the role of President and CEO in January 2022 and in just one year, he led a person-centered model of care change in the Complex Medical Care and Palliative Units, introduced Personal Support Workers to the healthcare unit, established a HDGH Wellness Committee, and formed an EDII Alliance.

Bridging Gaps, Building Bridges - National IPAC Week

Oct 20, 2025 | Faces of HDGH

This week, we’re celebrating National Infection Prevention and Control (IPAC) Week! The theme, “Bridging Gaps, Building Bridges,” reminds us that keeping our patients, staff, and visitors safe is truly a team effort that connects every department across our hospital.

Behind the scenes, our IPAC team plays a vital role in preventing and controlling the spread of infection. From monitoring outbreaks to developing policies and providing education, our work touches every part of the organization. But our success depends on the daily efforts of every staff member—whether it’s practicing hand hygiene, cleaning shared equipment, or following proper personal protective equipment (PPE) procedures.

How We Keep Everyone Safe

• Monitoring and responding to infection trends: We review laboratory data and clinical reports to quickly identify patterns or potential outbreaks. Early detection allows us to act fast and prevent infections from spreading.
• Providing education and support: We offer training, resources, and one-on-one support to help staff feel confident in infection prevention practices. We also meet with new patients on admission to review how they can keep themselves safe during their stay. Education provided includes proper hand hygiene, respiratory etiquette, understanding isolation precautions and cleaning best practices. Our goal is to make IPAC knowledge practical and accessible for everyone.
• Collaborating across departments: Infection prevention does not happen in isolation. We work closely with nursing, environmental services, occupational health, facilities, dietary, and many other teams to ensure everyone has the tools and information they need to keep patients and coworkers safe.
• Overseeing outpatient programs: We provide infection prevention oversite for all outpatient programs; on-site and off-site to ensure safe practices across every care setting
• Supporting construction, renovation, and maintenance projects: IPAC is involved in every project across the organization, assessing risk and implementing controls to maintain safety from planning through completion.
• Building bridges through communication: We attend huddles, share updates, and provide on-the-spot guidance. Every conversation is a chance to build understanding and strengthen our collective commitment to safety.

 

Infection Prevention Is Everyone’s Responsibility 

Infection prevention is truly a team effort. Environmental Services ensures patient rooms and high-touch surfaces are cleaned thoroughly. Clinical teams practice safe patient care and proper PPE use. Facilities staff maintain safe air and water systems. Occupational Health supports staff wellness, screening, and immunization efforts. And administrative teams ensure policies and supplies are in place.

Each action, no matter how small, helps bridge gaps and build a safer environment for everyone who enters our hospital.

As we celebrate IPAC Week, we want to thank every staff member for the part you play in keeping our hospital safe. Your attention to detail, teamwork, and dedication make a real difference every day.

Our IPAC Team

Jenn Maisonville, RPN, CIC – Infection Prevention and Control Practitioner (Full-Time)

Jenn is a Registered Practical Nurse certified in Infection Control with 28 years dedicated to HDGH. She leads infection prevention and control initiatives across our 270-bed facility, focusing on education, collaboration, and building strong partnerships across all departments. Jenn is passionate about creating a culture of safety and making infection prevention practical and approachable for everyone.

 
Grace Suryawan, RN – Infection Prevention and Control Practitioner (Part-Time)

Grace is a Registered Nurse with 15 years of nursing experience who brings a strong clinical background and an engaged approach to infection prevention and control. She supports daily surveillance, staff education, and quality improvement initiatives that help keep patients, staff, and visitors safe. Grace is known for her collaborative spirit and her commitment to empowering teams through knowledge and support.

Illustrated poster titled “Bridging Gaps, Building Bridge,” shows diverse healthcare workers and community members collaborating to build a bridge made of colorful puzzle pieces, connecting two cliffs together. Each puzzle piece represents key infection prevention and control concepts - Hand Hygiene, Collaboration, Improved Patient Outcomes, Best Practices, Routine Practice, PPE, Education, Environmental Cleaning, Surveillance, Team Work, Vaccinations, and Access to Safe Healthcare. Logos include IPAC Canada, IPAC Northwestern Ontario, and ECOLAB as sponsor. Poster concept by: Mark Graham RN BN, Newfoundland & Labrador Health Services St. John’s NL. 

A Space Built for Healing: The Toldo Outpatient Rehabilitation Centre

Sep 15, 2025 | Faces of HDGH, Road to Recovery – Restorative Rehabilitative Care

As we celebrate National Rehabilitation Awareness Week, we are excited to share a significant milestone for our Outpatient Rehab Department: the eventual relocation to our new home at the Toldo Outpatient Rehabilitation Centre within Hôtel-Dieu Grace Healthcare (HDGH). I am thrilled to be a part of this project. After years of planning, preparation and working behind the scenes, we are proud to present a space not only designed with accessibility, comfort and healing in mind, but with the invaluable input of our dedicated staff.

Our goal has always been to provide compassionate, high-quality care and this new facility offers a modern and welcoming environment for us to provide services to our patients. Whether it’s Outpatient Physiotherapy, Occupational Therapy, Speech-Language Pathology or our Specialized Hand and Upper Extremity Clinic, our priority is to help our patients regain independence and achieve their goals.

What makes this new space truly special is how our team contributed to the design of this space to reflect our deep commitment to person-centered care. We know the setting in which rehabilitation takes place matters– it can lift spirits, motivate progress and create a sense of hope. Every design choice, from the flow of the rooms to the views out the windows, was made with the patient experience at heart.

Our clerical staff, Ashley Pinsonneault, Raghad Susa and Kayla DiMaggio, expressed it best: “We have the privilege of being the first point of contact for our patients. We have witnessed firsthand the challenges our patients face and with the unwavering support of our team. We celebrate every step they take toward overcoming those obstacles. Now, we are proud to offer our patients a space that reflects the care and dedication that our rehabilitation team brings to every appointment. Every patient who walks through our doors will feel valued, cared for and never alone on their journey to recovery.”

This relocation marks an important step to our commitment in improving accessibility and enhancing the Outpatient Rehab experience for our patients. Our new location will offer:

• Improved accessibility from parking and public transit, making it easier for all patients to reach us, no matter their mobility needs
• Specialized rehabilitation equipment to support the diverse needs of our patients
• Spacious and more functional treatment areas, designed for comfort, efficiency and collaboration
• Abundant natural light, creating a bright, uplifting atmosphere that supports both physical and emotional well-being
• Streamlined check-in and scheduling, making every patient visit as convenient, efficient and as smooth as possible
• An overall welcoming environment where patients feel supported and inspired from the moment they arrive

 

This new space represents the result of many years of dedication, collaboration and a shared belief that our patients deserve the very best. While our location within HDGH will be changing, our goal remains the same: providing compassionate, high-quality care that helps our patients reach their rehabilitation goals. So, as we open our doors to this new space, we do so with excitement and gratitude to everyone involved with making this project possible, including our sponsors and donors and a renewed passion for the work we do every day.

We very much look forward in welcoming you into our new space!

Members of the Outpatient Rehab Team in August 2024 at the start of the construction of the Toldo Outpatient Rehabilitation Centre.

About the Author

With over 24 years of dedicated service in both acute and subacute care, Rosie Pipitone-Middleton began her career as a front-line staff member, working as a Kinesiologist across diverse hospital settings, including General Medicine, the Burn Unit, Oncology, Acute and Post- acute Orthopedics, Hydrotherapy, the Acute Injury Rehab and Evaluation Clinic and the Cardiac Wellness Program. Throughout Rosie’s career she has been a strong advocate of using movement as medicine, supporting recovery, mobility and helping our patients regain functional independence. Rosie is currently the Manager of Ambulatory Care, where she oversees a broad range of outpatient programs and services including the Specialized Neurologic and Complex Rehab Clinics, the Rehab Outreach Team and the Acquired Brain Injury Program. Throughout her career, Rosie is very proud to work alongside a dedicated team of experienced therapists and support staff who have been recognized for collaborative teamwork, innovative problem-solving and unwavering dedication to helping patients reach their fullest potential – whether in hospital, at home or within the community.